Leadership Solutions

Vice President of Information Technology




Brunswick, ME


Reporting to the Chief Executive Officer, the VP of Information Technology’s primary responsibility includes partnering with the leadership team to support SaviLinx’s mission through the application of benefits derived through advancements in contact center technologies. Specific areas of responsibility include, but are not limited to, IT personnel management, strategic planning, IT vendor relationship management, internal and external network infrastructure, server administration, service desk operations, telecommunications, database management, remote access, systems integration, client support and internal end-user support.


  • Partner with executive and leadership teams to define strategic technology needs to support the advancement of SaviLinx’s strategic mission;
  • Assume the role of chief technologist and represent SaviLinx accordingly when dealing with clients, vendors and governmental agencies;
  • Collaborates with clients’ technology organizations to ensure seamless access and integration with clients’ applications;
  • Provides direction and leadership to IT staff;
  • Directs and coordinates all service delivery aspects of the IT department;
  • Provides direction to and oversight of IT Service Desk operations;
  • Chairs SaviLinx’s IT Executive Committee; Establishes, monitors and reports IT service delivery metrics;

Please see complete job description online.


  • Five to 10 years of senior IT managerial experience;
  • Strong leadership skills with a focus on collaboration, strategy, execution and personnel mentorship;
  • Demonstrated experience in leading technology-focused strategic planning activities;
  • Strong interpersonal, collaboration and communication skills;
  • Strong business acumen as applied to the application of information technology;
  • Demonstrated proficiency in the planning, implementation and management of leading-edge networking and telecommunication technologies;
  • Proficient in managing and delivery of diverse technology platforms;
  • Strong project management and process orientation;
  • Fiscally astute and proficient in budgetary activities;
  • Ability to interact and partner with technical and non-technical personnel;
  • Working knowledge of contact center operations;
  • Bachelor-level degree in technology and / or information systems;
  • Experience in the leadership and management of IT service delivery within a multi-location, outsourced contact center environment is a strong plus.

How to Apply:

Apply online