Leadership Solutions

Demonstrating Value: Operational Excellence


Case Study: Risk Management and Security Metrics at Boeing
This case provides background information on Boeing and why its security group undertook an evaluation of the metrics that they use. The results of that evaluation are presented, along with a general discussion of how metrics are used to improve decision making and assessment.

Driving Excellence in Enterprise Security
If enterprise security is to be effectively aligned with its company’s strategy and processes, it must be driving a focus on operations excellence (OpEx) into every corner of its suite of products and services.

Operational Excellence in Contract Security Performance Measurement
The focus in this paper is on measuring the performance of security service providers. The Security Executive Council believes that there needs to be a more in-depth consideration of what constitutes "excellence" in these operations given the consistent growth of outsourcing to guard service companies.


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Copyright Security Executive Council. Last Updated: July 13, 2018